Shipping policy
Rebel Ritual Shipping and Delivery Policy
Thank you for shopping with Rebel Ritual! We are committed to providing you with a seamless shopping experience. This Shipping and Delivery Policy explains how we process, ship, and deliver your orders. Please read this policy carefully before making a purchase.
1. Processing Time
- Order Processing: Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) from the time the order is placed. Once your order is processed, you will receive an email confirmation with tracking information.
- Delays: Please note that order processing times may be extended during peak shopping periods (e.g., holidays) or due to unforeseen circumstances (e.g., supply chain delays). We will notify you promptly of any significant delays.
2. Shipping Rates and Options
We offer the following shipping options at checkout, with shipping fees calculated based on the destination, weight, and shipping method selected:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping rates will be displayed during checkout and are determined by the carrier and service you choose.
3. Domestic Shipping
Rebel Ritual ships to addresses within the USA and several other countries. Shipping times vary by location and the selected shipping method.
- Estimated Delivery Time: The delivery timeframe for domestic orders is typically 5-7 business days from the shipping date, depending on your location.
5. Tracking Your Order
Once your order has been processed and shipped, you will receive a confirmation email with tracking details. You can track your order using the provided tracking number via the carrier’s website.
6. Shipping Restrictions
- Delivery Addresses: Please ensure that the shipping address you provide is correct and complete. Rebel Ritual is not responsible for lost or delayed shipments due to incorrect addresses.
- Hazardous Materials: Some items, such as products containing certain chemicals or alcohol-based ingredients, may have shipping restrictions due to regulations.
7. Lost or Damaged Shipments
- Lost Packages: If your package is lost in transit, please contact us at contact@rebelritual.com within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund based on the outcome.
- Damaged Items: If your order arrives damaged, please take photos of the damaged product and packaging and contact us immediately at contact@rebelritual.com with your order details. We will review the claim and arrange for a replacement or refund.
8. Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at contact@rebelritual.com. We will do our best to accommodate changes, but once the order has been processed and shipped, we may be unable to make modifications.
9. Shipping Delays
While we strive to meet the estimated delivery times, shipping delays may occur due to factors beyond our control (e.g., weather conditions, carrier delays, customs clearance). Rebel Ritual is not responsible for shipping delays caused by the carrier or external factors but will assist in tracking and resolving any issues.
10. Returns and Exchanges
For information on returns, exchanges, and refunds, please refer to our Return Policy.
11. Contact Information
If you have any questions or concerns about shipping and delivery, please contact us at:
Rebel Ritual Customer Support
Email: contact@rebelritual.com